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Bed in Florence center • Monna Clara B&B - Official Website

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Frequently Asked Question


All the information that you need with our answer to the frequest questions:

Check-In/Check-out Time

Reception is open everyday from 10.00 a.m. to 08.00 p.m.
We kindly ask you to advise us about your arrival time.
In case you arrive after 8.00pm please contact us as soon as possible.
Check-in is from 02.00 p.m. Check-out at 10.30 a.m.

The rates showed are per person or per room?

The rates showed in our web site are per room per night.

Do I have to pay a deposit at the moment of the reservation?

At the moment of the reservation we’ll ask you a guarantee that can be the credit card details or a bank transfer of the amount of the 1st night. You’ll pay for your stay at the check-in.
In case you choose a not refundable offer, the full amount will be charged at the moment of the reservation.

Do you accept credit cards?

Yes, we do, We accept Visa and MasterCard

Do you have an internet connection?

Yes, there’s a Wi-Fi connection free of charge, the password will be provided at the reception desk.

Is there a deposit for bags?

Yes, there’s. You can store your bags the check-in day and the check-out day free of charge.

Is there particular times to come back in the evening?

No there isn’t. At the check-in we’ll give you the keys, so you can enter and leave as you prefer.

Where can I park my car?

At your disposal there is a parking at special rate 25 EUR per night.
For details ask at the reception.

How can I reach the Hotel if I come by train?

You’ll find all the information to reach us in Location

How can I reach the Hotel if I come by car?

You’ll find all the information to reach us in Location

What is included in the room rate?

  1. Sheets, linen, towels
  2. Hair dryer
  3. Courtesy Kit
  4. Wi-Fi connection
  5. Air conditioning/heating
  6. City map
  7. Bags deposit
City tax of Euro 2.50 per person per night is not included in the room rate and will be pay in cash at the Reception.

Are dogs/pets allowed?

Yes, we accept small pets after confirmation by the Reception.

Can I smoke in the room?

No you can’t, all our rooms are no smoking.

Does my 2 years old child pay for the stay?

All the children under 2 years old are free of charge. It’s possible to add a baby cot in the room free of charge and upon request.

How can I cancel my reservation?

All cancellation must be received in writing at the email adress info@bbmonnaclaraflorence.com
If you'll check-in a day later or check-out a day earlier, you will be charged for one night. The reservation should be cancelled at least 4 days before the expected date of arrival or we will be forced to charge the amount of one night.
It is not possible to cancel a not refundable reservation.
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Monna Clara Bed in Florence - Via Alamanni, 35 - 50123 FLORENCE Italy
Tel. +39 055 219 489 | Fax: | Cell: +39 346 764 7981 | E-mail: info@bbmonnaclaraflorence.com
P.I. 06511610484

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